Taxpayer Service Representative Course-IRS
Employment opportunities are available now in Internal Revenue Service offices around the United States and in Puerto Rico. IRS office locations seeking to hire include: Baltimore, MD; Buffalo, NY; Cleveland, OH; Dallas,TX; Denver, CO; Indianapolis, IN; Jacksonville, FL; Nashville,TN; Oakland, CA; Pittsburgh, PA; Portland, OR; Puerto Rico; Richmond, VA; St. Louis, MO; and Seattle, WA.
Our next class for the Taxpayer Service Representative vocational course starts on May 12, 2008. Clients must report to us by April 14, 2008 for the required evaluation period.
This five to five-and-a-half month course trains persons who are blind and visually impaired to work in the Customer Service Division of the Internal Revenue Service. Entry level is GS 5 with promotion potential to GS 8. Once on the job, Customer Service Representatives respond to incoming telephone and written inquiries regarding tax law, adjustments to taxpayer accounts and general service procedures. The individual will analyze and resolve tax processing problems, providing information and recommending action on all types of individual and/or business accounts. Extensive reading may be required on the job and while in training. Training at LWSB involves learning the use of the personal computer with ZoomText, JAWS for Windows NT and Braillestar.
Course qualifications include good independent living and orientation and mobility skills, as well as the ability to read print at 100 wpm with 75 percent comprehension or Braille at 60 wpm with 75 percent comprehension. Having written communication skills, including typing for business correspondence and filling out forms with speed of 30 wpm, is also a requirement. Individuals must pass a math test using a calculator with 90 percent accuracy. A high school diploma or GED with four years of college or equivalent work experience is required.
All applicants must be U.S. citizens and are subject to FBI name and fingerprint check, employment checks, income tax verification for the past three years, and any other information relevant to selection for employment. Males born after December 31, 1959, must be registered with the Selective Services.
Employment Commitment Offered BEFORE Entering Training
For referrals or more information contact:
- LIONS WORLD SERVICES FOR THE BLIND
- Attention: Kristin Dow, Vice President for Recruitment and Admissions
- 2811 Fair Park Blvd.
- Little Rock, AR 72204
- (501) 664-7100 (800) 248-0734
- E-Mail: training@lwsb.org
- IRS Jobs Site
