Taxpayer Service Representative
Job-specific training program for the Internal Revenue Service
A five to five-and-a-half month course with established enrollment dates.
The training is designed to prepare a person to assist taxpayers with filing information at the Taxpayer Service Division of the Internal Revenue Service.
The curriculum includes instruction in IRS tax law, procedures, and forms. The trainee is also taught telephone etiquette to assist citizens with tax questions over the telephone.
The assistive technology available in the classroom includes screen magnification and speech output systems, as well as refreshable Braille displays for accessing the tax laws and procedures.
The graduate must be willing to relocate to one of the IRS offices nationwide.
Qualifications:
- Must be U.S. citizen
- High School diploma or GED with four years of college or equivalent work experience
- Ability to read print at 100 wpm with 75 percent comprehension, or Braille at 80 wpm with 75 percent comprehension
- 90% accuracy on a math test (using a calculator)
- 12th grade spelling level.
- Filling out forms with a keyboarding speed of 30 wpm
